Effective Date: January 1, 2024

Thank you for choosing Intrecci by Francesca LLC  as your trusted provider of rugs and kilims. 

We want you to be completely satisfied with your purchase. Please read our refund and  return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you. 

  1. Return/Exchange/Refund Timeline. We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
  2. Acceptable Item Conditions. To be eligible for a return or exchange, the item must be in its original condition, including all tags. Please note that certain items may have specific conditions due to their nature, and these conditions will be clearly communicated on the product page. In particular, vintage and antique rugs come with age-appropriate wear; we strive to show each  age-appropriate wear in the photos and product description.
  3. Refund and Shipping Charges. We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We don’t offer free shipping on returns, which means you are responsible for additional shipping costs when returning items.

 For refunds, we offer the following options:

Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.

Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.